Brats Sour Unicorn
Flavours: Strawberry, Apple, Lemon and Orange
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Shipping Policy
We strive to ship your products as fast as possible after receiving your payment. Once your order leaves:
Our general delivery time frame is between 2-5 Business days.
These delivery times are estimations, and although we cannot guarantee exact delivery times, we can guarantee that your delivery will be strictly monitored until it arrives safely in your hands. You’re always welcome to call us on +27114827868 or email info@halaalish.com to check in.
Delivery times
Our couriers generally deliver from Monday to Friday between 08h00 and 17h00 on weekdays only, and do not deliver on public holidays.
We deliver to shipping addresses within South Africa only.
Deliveries to game reserves and high risk areas may carry a surplus shipping cost.
Cancellation / Return / Exchange Policy
You may exchange most of our products in their new, unopened condition within 7 days of delivery for a different item or full refund. Please see below for further information on how to return an item.
Incorrect item delivered
We take great care in making sure you receive the correct item. However, should we unintentionally deliver the wrong one, please notify us within 7 days, and we’ll collect the item from you at no charge.
Following which, you’ll have the choice of:
- Receiving the correct product (Obviously at no delivery or other extra charges)
- Receiving a full refund.
Give us a call on +2711 482 7868. You can also email us here for immediate assistance.
Simply changed your mind about your purchase?
We want you to be happy with your purchase, and so you may return most of our products in their new, unopened condition within 7 days of delivery for a refund excluding original courier fee. We’ll be happy to arrange a collection and replacement delivery for you on your behalf at the courier fee.
Give us a call on +2711 482 7868. You can also email us here for immediate assistance.
Once we’ve received your returned item,
- You will receive a full refund or your replacement item (with courier charge)
Please note that no refund is available if the item was received as a gift.
Damaged goods
Should you receive your item/s in a damaged condition, please notify us within 7 days. Please click here to send us your query, or give us a call on +27114827868. We’ll need relevant photographs so that we can assess how the damage occurred and use the experience to improve our service to you.
Once we have validated your return we’ll arrange collection of your item at no charge, after which you’ll have the choice of:
- Receiving the correct product (Obviously at no delivery or other extra charges)
- Receiving a full refund.
Please Note:
- The returning product / Item must be packed, in its original packaging, in another box with as much padding and protective packaging as possible so that it can travel safely back to us.
- Returns that are sent back otherwise will have a 10% repackaging fee levied against them.
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