Halaalish.com – Trusted Halaal for a Global Muslim Community
Terms & Conditions for Business Registration
Introduction
Welcome to Halaalish.com, the premier online marketplace dedicated to halaal products and services. By registering and using our platform, you agree to the following terms and conditions. These terms are established to create a secure, fair, and ethical environment for all users and to uphold the integrity of Halaalish.com.
Acceptance of Terms
By registering as a business on Halaalish.com, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you disagree with any part of these terms, please do not register or use our services.
Islamic Compliance
Halaalish.com operates in strict adherence to Islamic principles, including:
- Prohibition of Riba (interest) in transactions.
- Ensuring all products and services are halaal.
- Promoting fair and ethical business practices.
- Avoiding Gharar (uncertainty or deception) in dealings.
- Upholding mutual consent in all transactions.
Responsibility for Halaal Certification
- Business Accountability: Businesses are solely responsible for ensuring that products listed on Halaalish.com are halaal and/or certified by a recognized halaal authority, especially for edible and drinkable products. Halaalish.com is not liable for any products listed on the platform that are not halaal or are under dispute regarding their halaal status. However such products will be suspended for contravening our terms of use.
- Platform Disclaimer: Halaalish.com is a platform that facilitates the sale of halaal products. While we strive to provide a marketplace dedicated to halaal goods, we also host Muslim-owned businesses that may offer products and services outside the scope of halaal certification. Halaalish.com is not liable for any non-halaal products or services that may be advertised or sold on the site. It is the responsibility of each business to ensure compliance with Islamic dietary laws.
Assisting Businesses in Obtaining Halaal Certification
At Halaalish.com, we are committed to supporting businesses in achieving and maintaining halaal certification to ensure that all products listed on our platform meet the highest standards of compliance with Islamic dietary laws. Here’s how we assist businesses in obtaining halaal certification:
- Guidance on Certification Process: We provide comprehensive information and guidance on the halaal certification process. This includes detailed steps on how to apply for certification, the documentation required, and the relevant halaal authorities in your region. Our goal is to simplify the process and help you navigate through the necessary requirements with ease.
- Partnership with Recognized Certification Authorities: Halaalish.com collaborates with various recognized halaal certification bodies globally. We can connect you with these authorities to facilitate the certification process. By partnering with reputable organizations, we ensure that your products meet the stringent standards required for halaal certification.
By assisting businesses through the halaal certification process, Halaalish.com aims to create a reliable and compliant marketplace for halaal products, benefiting both sellers and consumers alike. For more information or to get started, please contact our halaal certifications team via email at certifications@halaalish.com.
Eligibility
To register on Halaalish.com, businesses must meet some if not all of the following criteria:
- Provide Valid Halaal Certification: It is mandatory for businesses selling food and drinks to provide authentic and valid halaal certification for all applicable products and services. This certification must be issued by a recognized halaal authority, ensuring that your offerings align with Islamic dietary laws and principles. Without this certification, businesses will not be permitted to list products on the platform.
- Compliance with Laws and Regulations: Businesses must adhere to all relevant local, national, and international laws and regulations governing their operations. This includes, but is not limited to, consumer protection laws, trade regulations, and industry-specific standards. Halaalish.com takes legal compliance seriously to maintain a trustworthy and secure marketplace for all users.
- Adherence to Ethical Business Practices: Businesses must demonstrate a commitment to ethical business practices, including honesty, transparency, and fairness in all transactions. This is crucial to maintaining the integrity of the Halaalish.com community and ensuring a positive experience for all users.
- Product Quality Assurance: Businesses are required to maintain high standards of product quality. This includes ensuring that all listed products are accurately described, safe for consumers, and free from defects. Regular quality checks and adherence to industry best practices are essential.
- Sustainability and Social Responsibility: Businesses are encouraged to adopt sustainable practices and demonstrate social responsibility. This includes minimizing environmental impact, promoting fair labor practices, and contributing positively to the community. Halaalish.com supports businesses that align with these values and prioritize the well-being of both people and the planet.
Failure to meet these eligibility requirements may result in the denial of registration or the suspension of an existing account.
Registration and Account Security
When creating an account, you agree to:
- Provide accurate, current, and complete information.
- Maintain the security of your account credentials.
- Accept responsibility for all activities under your account.
- Notify us immediately of any unauthorized use of your account.
Subscription Packages & Directory Listings
For Retail Businesses:
- Basic Package: Ideal for Home Industries and Micro-Businesses, allowing up to 20 products.
- Premium Package: Suitable for Small to Medium Businesses, allowing up to 50 products.
- Enterprise Package: Perfect for Large Businesses, allowing up to 100 products.
Businesses with more than 100 products can request a quotation by emailing onboarding@halaalish.com.
Included in Each Package:
• Company Name, Logo & Banner
• Company Category
• Description (brief overview)
• Picture of your Business (optional)
• Company Address
• Company Phone Numbers & Email Address
• Website (if applicable)
• Hours of Operation
• Social Media Links (if applicable)
• Reviews/Ratings (if applicable)
• Product Display (according to your chosen package)
• Access to your Storefront Dashboard :
* Manage Sales & Customers
* Manage Products & Stock
* Manage Withdrawals
* Manage Store Policies & Warranties
* Manage Inquiries
* Customer Communication
For Directory Listings (Auto Services, Spas & Beauty, Education & Training, Health & Wellness, Home Services, Legal & Financial, Medical, Restaurants, and Travel & Tourism):
- Simple Listing:
- Name
- Logo
- Location
- Contact Information
- Hours of Operation
- Website (if applicable)
- Reviews/Ratings (if applicable)
- Basic Search Functionality
- Advanced Listing:
Includes all Simple Listing features plus:
- Description (brief overview)
- Menu (link or attachment)
- Dietary Options (e.g., Halaal, Vegetarian)
- Delivery/Takeout Options (if applicable)
- Booking Information
- Enhanced Listing with Images/Videos
- Priority Customer Support
- Analytics and Insights on Listing Performance
Setup and Management Fees
- Store Setup Fee (Optional): This includes the setup of your store profile (store details, logos, etc.) and product catalog (product uploads, descriptions, pricing, images, and optimization). After the initial setup, you can manage and edit all products from your dashboard. This is a one-time setup fee of R1599.00, which can be handled by us or done independently by you at no cost but our setup guidelines must be followed accordingly.
- Store Management Fee: A monthly fee for ongoing store management, with pricing depending on the package chosen if we handle the maintenance for you. Alternatively, you can opt to manage your store on your own. Fees start from R299.00 per month. Terms & Conditions Apply.
Payment Information
We provide secure payment options to ensure seamless transactions:
- Card Payments: We accept major credit and debit cards, including Visa, Mastercard, Apple Pay, Google Pay and American Express.
- Cryptocurrency Payments: We accept ShariaCoin (SHARIA), ZARP (South African Rand Stable Coin), USD Coin (USDC), and Tether (USDT).
Fee Information:
- A 3.75% fee applies to all card transactions and cryptocurrency payments. This fee is deducted from the seller’s earnings. Buyers are not charged any additional fees beyond the purchase price and applicable network (gas) fees for cryptocurrency transactions when using cryptocurrencies to pay.
Payment Process
- Buyers select their desired products and proceed to checkout.
- Buyers can choose to pay via card, EFT, or cryptocurrency.
- For card payments, buyers need to enter their card details.
- For EFT Bank transfers payments, buyers must complete a transfer through their bank.
- Cryptocurrency payments require buyers to connect to Halaalish.com Web3 wallet and send the specified amount from their own wallet during checkout.
- Once payment is successfully processed, the seller is notified to fulfill the order.
- Seller earnings, minus the 3.75% transaction fee and 7.86% flat rate success fee, are held in their Halaalish.com account and can be withdrawn weekly to a bank account or designated cryptocurrency wallet.
Important Notes:
- All transactions are secured with industry-standard encryption. We do not store sensitive payment information.
- Cryptocurrency payments are converted in real-time to FIAT value. We exclusively work with stable coins ZARP, USDT, USDC and ShariaCoin on the following chains: Ethereum, Polygon, and Binance Smart Chain.
Pricing Transparency:
All prices must be clearly displayed, including any additional fees. Hidden costs or deceptive pricing practices are strictly prohibited.
Fulfillment of Orders
- Order Processing: Sellers are responsible for processing and fulfilling orders promptly. Any delays or issues in fulfillment must be communicated to the buyer without delay.
- Shipping & Delivery: Sellers are responsible for shipping products to buyers. Accurate shipping information and tracking details must be provided where applicable.
- Returns & Refunds: Sellers must have a clear return and refund policy that is communicated to buyers. Any disputes regarding returns or refunds should be resolved directly between the seller and the buyer.
Commissions and Fees
Halaalish.com charges a commission on all sales made through the platform. The current flat commission rate is 7.86%, which is subject to change. This fee is automatically deducted from the seller’s earnings.
Payment Terms
- Payment Processing: Payments are processed within 2-3 business days after sale confirmation.
- Payment Release: Sellers receive funds weekly after processing.
- Payment Threshold: A minimum balance of R250 is required for payment.
- Payment Method: Funds are transferred via bank transfer with immediate clearance to avoid additional waiting periods.
- Transaction Fees: A 3.75% transaction fee applies to each sale.
- Order Success Fee: A 7.86% Order Success Fee is charged on each successfully completed order on the Halaalish.com platform. This fee covers the costs of maintaining the marketplace, ensuring a seamless shopping experience for buyers, and providing sellers with the necessary tools and support to manage their sales effectively.
- Refund Policy: Sellers are responsible for any refund or chargeback amounts and associated fees.
- Dispute Resolution: Payment disputes will be resolved within 30 days.
Prohibited Items
The following items are strictly prohibited from being listed on Halaalish.com:
- Non-halaal food and drink products.
- Items that violate Islamic principles.
- Counterfeit goods or items that infringe on intellectual property rights.
- Products that pose a risk to public safety.
- Illegal or regulated products that do not comply with applicable laws.
Termination of Account
Halaalish.com reserves the right to terminate or suspend your account if:
- You violate any of these terms and conditions.
- You engage in fraudulent or unethical business practices.
- Your products are found to be non-halaal or fail to meet the required standards.
- You fail to comply with applicable laws and regulations.
Limitation of Liability
Halaalish.com is not liable for any damages or losses resulting from:
- The sale or use of products listed on the platform.
- Any errors, omissions, or inaccuracies in product listings.
- Disputes between buyers and sellers.
- Any unauthorized access to or use of your account.
Disclaimer of Warranties
Halaalish.com provides the platform “as is” without any warranties of any kind. We do not guarantee that the platform will be uninterrupted, error-free, or secure. You use the platform at your own risk.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of South Africa. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of South Africa.
Modifications to Terms
Halaalish.com reserves the right to modify these terms and conditions at any time. Any changes will be posted on the Halaalish.com website, and it is your responsibility to review them periodically. Continued use of the platform after any modifications constitutes your acceptance of the new terms.
Halaalish.com Contact Information
For any questions or concerns regarding these Terms & Conditions, please contact us at:
- Email: compliance@halaalish.com
- Phone: +2711 482 7868
- Address: Halaalish.com, Johannesburg, South Africa
Updated: 01 September 2024