Help Centre
Find answers to your questions and get the support you need
Frequently Asked Questions
What is Halaalish.com?
Halaalish.com is an e-commerce platform dedicated to providing Halaal-certified products and services. We ensure that all items sold on our platform comply with Islamic principles and are suitable for Muslim consumers.
How can I be sure that products on Halaalish.com are truly Halaal?
We have a rigorous certification process for all products and sellers on our platform. Each item undergoes thorough checks to ensure it meets Halaal standards. We also display the relevant Halaal certification information on product pages for transparency.
How do I place an order on Halaalish.com?
Placing an order is simple! Browse our products, add items to your cart, proceed to checkout, enter your shipping and payment information, and confirm your order. You’ll receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept various payment methods, including major credit cards, debit cards, and Halaal-compliant payment options. Additionally, we accept cryptocurrency payments in major stable coins such as ZARP (South African Stable Coin), USDT, and USDC. For a full list of accepted payment methods, please check our Payment Information page.
What is your return and refund policy?
As Halaalish.com operates as a marketplace platform, we do not directly handle returns and refunds. Customers must work with suppliers or vendors directly for any return or refund requests. Each supplier may have their own policy, so we recommend reviewing the specific terms provided by the seller before making a purchase. If you encounter any issues, please contact the seller directly using the information provided on the product page or in your order confirmation.
How can I become a seller on Halaalish.com?
We welcome Halaal-certified businesses to join our platform. To become a seller, you’ll need to apply through our Seller Registration process, provide necessary documentation, and undergo our certification checks. Visit our “Become a Seller” page for more information.
Need More Help?
If you couldn’t find the answer to your question in our FAQs, please don’t hesitate to contact our customer support team. We’re here to help!
Email Support
For any inquiries, please email us at: support@halaalish.com
Phone Support
Call us at: +27 11 482 7869
Our support team is available Monday to Friday, 9:00 AM to 5:00 PM (SAST)